JR Car Rentals is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, rental services, and communications. JR Car Rentals is a trade name and brand operated by Venturas Companies Holdings LLC.
1. Our Commitment to Privacy
JR Car Rentals respects your privacy and is committed to maintaining the confidentiality and security of your personal information. We collect only what is necessary to provide our rental services and improve the overall customer experience.
2. Information We Collect
When you use our services, we may collect:
- Contact Information: Your full name, phone number, and email address.
- Rental Details: Information related to your vehicle rental inquiry or reservation, including preferred dates, vehicle preferences, and pickup/drop-off locations.
- Identification: A copy of your valid driver's license or government-issued identification as required for vehicle rental verification.
3. How We Use Your Information
We use your information for rental-related, customer service, and consent-based communication purposes, including:
- Responding to rental inquiries.
- Coordinating vehicle reservations.
- Sending booking confirmations and updates.
- Sending pickup reminders and service notifications.
- Verifying identity and rental eligibility.
- Providing responsive customer support.
- Sending promotions, discounts, or special offers only when you separately opt in to marketing messages.
We do not use your personal data for unrelated or non-essential purposes.
4. SMS Privacy and Consent
The JR Car Rentals SMS Program provides rental application notifications, verification updates, agreement reminders, pickup information, service updates, and customer support messages. Promotional messages are sent only to customers who separately and expressly opt in to marketing SMS.
Opt-In Requirement
SMS messages are sent only after you manually select an optional, unchecked consent box on our form. Non-marketing and marketing consent are presented separately. Consent is not a condition of purchasing, renting a vehicle, submitting an application, or using our services.
Message Types
Non-marketing messages may include application and identity-verification updates, booking notifications, rental-agreement reminders, pickup information, service notices, and direct customer support. Marketing messages may include promotions, discounts, and special offers when separately authorized.
Message Frequency & Costs
Message frequency varies based on your rental activity and the communication options you select. Message and data rates may apply according to your mobile carrier plan.
Opt-Out & Help
You may cancel SMS messages at any time by replying STOP. After you send STOP, we will confirm your opt-out and no further SMS messages will be sent unless you opt in again. Reply HELP for assistance or contact us at +1 978-736-3200 or [email protected].
Mobile Information & Consent Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Payments & Billing Privacy
Payments are processed securely through approved third-party payment providers. JR Car Rentals does not store full credit card numbers or sensitive payment details on our servers.
Payments are processed only after vehicle rental availability is confirmed by our operations team.
6. Emergency & Safety Contact
If you experience vehicle issues or emergencies, you may contact JR Car Rentals support immediately at +1 978-736-3200 so we can dispatch help or assist you as quickly as possible.
9. Data Security & Retention
We use administrative, technical, and physical safeguards to protect your personal data from unauthorized access, misuse, or disclosure. While we take strong measures to protect your data, no system can guarantee 100% security.
We retain personal information only as long as necessary to provide services or comply with legal obligations. Data is securely deleted when no longer required.
10. Your Rights and Choices
You have the right to:
- Opt out of SMS communications by replying STOP.
- Request corrections to any inaccurate stored information.
- Request access to your stored personal data.
- Request deletion of your data when legally permitted.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
JR Car Rentals
5 Hampshire St, Unit 5A
Salem, NH 03079
Phone: +1 978-736-3200
Email: [email protected]